Contact us anytime
Rehmann Support is available via phone 24/7 and via email during business hours (8 a.m. to 5 p.m. EDT, Monday - Friday).
You may also submit a ticket online. We respond to online tickets during business hours only.
If your issue is of an urgent nature (i.e., severity level 1 and 2), phone support is best. If you receive voicemail, rest assured we will get a reply within the agreed-upon response time (for Framework). Please be sure to say how and when we may best reach you.
Communicating with us
Our technicians are trained to help you describe and prioritize your issue. Please refer to the severity level matrix prior to logging your incident. Issues with the severity level of 4 or 5 should be emailed. This ensures that priority is given to the most critical issues (severity levels 1, 2, and 3).
Call us @ 800.432.0478
- If you get voicemail during business hours, please leave a message with your first and last name, company name, phone number, and a description of the issue you are having. A technician will call back as soon as possible.
- Outside of business hours, calls are dispatched to technicians who will respond as soon as possible.
- Always call 616.222.9400 to ensure the next available technician is there to help
Create a ticket Online
- We route online tickets to receive immediate attention and could be resolved remotely.
- View updates to other open tickets.
- Email requests are reserved for non-critical issues during normal business hours (mailbox is not monitored outside of business hours).
- We automatically log email tickets and schedule technicians to work on them
- You will receive an email reply with a ticket number